Looking after a home from afar is usually an act of faith.
This is what an owner usually receives. We test it with the same question we ask on every visit: does it prove someone was there, when, and what they found?
01 · A messageProves nothing
Caretaker · WhatsApp
All in order.3 weeks ago
I went by the house, all good.18:47
The time is the message's, not the visit's.
That someone entered the houseno
When they were thereno
What they checkedno
They don't go.
You pay for a visit nobody can confirm.
02 · A photoProves nothing
Date —Time —Location —
Date and time it was takenno
That it is your houseno
That it is from this weekno
There is no evidence.
A photo without a stamp could be from any day.
03 · A noticeArrives late
JulWater gets in5 months without noticeDecYou arrive
Same-day noticeno
Cost before the repairno
Your decision in timeno
You find out late.
The July leak shows up when you arrive in December.
Before you sign anything, we check the nine points we will then look after on every visit. Tap a number to see it up close.
Brago does
Walks through your whole home in nine points
Takes stamped photos of every finding
Explains what to fix today and what can wait
You receive
A report with photos
The cost of anything urgent, before doing anything
The inspection costs MXN 2,500 + VAT and is credited to your first month if you sign within 30 days
Tap a number on the drawing or on the list to see what we check and what proof remains.
Chapter 03Week 1
Week 1: your home is onboarded.
Before the first visit, everything is documented: what is in the house, who has the keys and what to do if something fails. These are the forms we work with.
Brago does
Makes a numbered photo inventory
Receives your keys with a signed record and keeps them in a locked box
Prepares the emergency card: water shut-off, main breaker and gas
Opens your home's operating fund
You receive
Your digital file, from day one
The signed key handover record
Your home's emergency card
Home onboarding · Ref. BRG-____
01Home onboarding form
Owner
Full name
Language for reports
Spanish / English
Registered WhatsApp, the only official channel
Alternate emergency contact
Plan and start date
Operating fund arrangement
A / B / C
Property
Full address
Built and lot area (m²)
Bedrooms and bathrooms
Pool, garden, terrace, garage
Critical locations · where it is
Main water shut-off valve
Gas shut-off valve
Main breaker and breaker panel
Water tank and cistern (capacity)
Water heater
Preferences
Which notices you want and when
Hours when you should not be called
01Home onboarding form. What your property manager needs to know about you and your home. Free of charge.
Home onboarding · Ref. BRG-____
02Photo inventory
A general photo of every space and close-ups of anything already damaged. Every photo with date, time and location.
Facade, entrance and garage
Roof, parapets, downpipes and waterproofing
Each bedroom: walls, ceiling, windows, closet
Each bathroom: faucets, shower, toilet, ventilation, damp
Kitchen: appliances on, sink, gas
Living room, dining room and lounges, with main furniture
Breaker panel, water heater, pump, water tank and cistern
Garden, irrigation and trees
Pool: pump and filter
Electricity, water and gas meter readings
Valuables you want to record
Existing damage, each item close up and from afar
Photograph · KitchenKitchen-03 · 02 SEP 2026 · 11:05 · 20.9144° N · 100.7437° W
Within 48 hours you receive the inventory PDF with its reference number on WhatsApp. Anything shown there is considered pre-existing (Annex B of the contract).
02Photo inventory. Every space photographed with date, time and location. You receive it within 48 hours.
Home onboarding · Ref. BRG-____
03Key handover record
Record of handover and receipt of keys and access.
Delivered by: the owner or their representative. Received by: Alan González Bravo, operating as Brago Property Operations. Part of Annex B of the contract.
Key, remote or card
Copies
Envelope
Front door
REF-01
Service door
REF-02
Garage or gate
REF-03
Remote control
REF-04
Pool, storage or machine room
REF-05
Each key is tested in its lock in front of both parties.
Access and network codes are not written on the record.
Keys are kept under lock, in sealed envelopes identified only by reference number, never by address.
No copies are made without your written authorization.
If a key is lost while in Brago's care, you are notified the same day and Brago pays for the lock cylinder change.
Delivered byOwner's name
Received byAlan González Bravo
03Key handover record. Every key tested in front of you, kept in a numbered envelope with no address.
Fig. 3.1 · The onboarding kit: the three forms used to onboard your home. Onboarding and the inventory are free of charge.
Chapter 04Every visit
Every visit, proof you can check.
This is how a Brago visit reaches your phone. Scroll slowly: the scene moves with you.
Brago does
Visits with the same nine-point checklist
Takes photos with date, time and location
Comes back after every storm or power outage
You receive
The visit photos, the same day
The completed checklist
The peace of mind of not having to ask
1
Fig. 4.1
The visit
Alan arrives at your home and takes the photo with an app that stamps the moment.
2
Fig. 4.2
The stamp
Date, time and coordinates are printed on the image when it is taken. They are not added later.
3
Fig. 4.3
Sending
The photo goes to your phone the same day, with the checklist.
4
Fig. 4.4
Arrival
You receive it. Delivered and read, without having to ask.
Illustrative example
Thu 15 Oct 202609:42:1820.9144° N · 100.7437° OSan Miguel de Allende, Gto.
POwnersample home
Today
Good morning. Today is your home's weekly visit.
09:31
15 Oct 2026 · 09:42:18 20.9144° N · 100.7437° O
Thursday visit. Water, gas, electricity and roof checked. All in order.
09:43
You don't have to take our word for it; you have the evidence.
The photo proves we were there. That is why every visit also follows a fixed checklist: water, gas, electricity, roof, damp, locks and garden.
Chapter 05Any given day
Any given day, something happens. You know that same day.
Brago does
Handles it with a certified vendor or your own
If it costs less than MXN 3,000, pays it from your fund
Writes to you that same day
You receive
Before and after photos
What happened, what was done and what comes next
The invoice in your name
What happened
A roof downpipe was clogged with leaves and water started soaking the wall.
What we did
We cleaned it, sealed the joint and left the wall to air out.
What comes next
We check it on the next visit. If a mark remains, we quote you the paint job.
Cost
$1,950 within your authorized amount of MXN 3,000. You don't need to do anything.
We found damp in bedroom 2. It is already resolved. A downpipe was clogged with leaves; we cleaned and sealed it. Cost MXN 1,950, within your authorized amount. You don't need to do anything.
13:40
Thank you, perfect.
13:52
Chapter 06End of the month
End of the month: your report arrives on your WhatsApp.
Brago does
Gathers the month's visits, jobs and invoices
Builds a seven-page numbered report
Sends it within the first five business days
You receive
A PDF on your WhatsApp, only to your number
Your home's status on the first page
Anything awaiting your decision, flagged
1
Fig. 6.1
We close the month
We gather the visits, the stamped photos, the jobs and every invoice of the month.
2
Fig. 6.2
We build your report
Seven numbered pages. Alan reviews and signs it before sending.
3
Fig. 6.3
It arrives on WhatsApp
A PDF, only to the number you registered, within the first five business days.
4
Fig. 6.4
You read it in five minutes
The first page tells you whether everything is in order and whether anything awaits your decision.
Your property managerCasa La Aurora
October 2
PDFReport · Casa La Aurora · September 20267 pages · Ref. BRG-AUR-2609
Your September report. All in order; only the pool pump awaits your decision (page 06).
09:10
Browse it, page by page.
Casa La Aurora, September 2026. Sample data.
Private report · September 2026
Col. Guadiana · San Miguel de Allende
Casa La Aurora
September, in order.
24 SEP 2026 · 10:40 · 20.9144° N · 100.7437° W
5
proven visits
$11,160
in your fund
1
awaits your decision
Awaits your decisionThe pool pumpPage 06
02The month
03What we did
04The visit
05Your fund
06Your decision
07The file
Residence Executive plan · File BRG-AUR Your property manager: Alan González Bravo · 415 158 2075
01Cover. The first thing you see: whether your home is in order and whether anything awaits your decision.
Casa La Aurora · September 2026
02The month
The month we caught the damp in time.
By Alan González Bravo, your property manager
During September we visited your home five times and finished four jobs. On the 14th we found damp on the wall of bedroom 2: a downpipe was clogged with leaves. We cleaned and sealed it that same afternoon. One decision of yours is still pending: the pool pump is losing pressure.
5visits
46stamped photos
1awaits your decision
12345
1 · Structure and roofIn order
2 · Plumbing, electricity and gasIn order
3 · Pool and gardenYour decision
4 · AccessIn order
5 · Utilities and property taxUp to date
02The month. A short letter from your manager: what happened, what was resolved and what is left.
Downpipe clogged with leaves. It was cleaned, the joint sealed and the wall left to air out. $1,950, vendor invoice in your name, no coordination charge.
Checked by Alan González Bravo, from 10:40 to 11:25. The visit's 22 photos are in your file.
04The visit. The nine points of the visit, with three sample stamped photos.
Casa La Aurora · September 2026
05Your fund as of September 30
$11,160
in your home's fund, every movement with its receipt
Opening balance12,000
Your deposit+6,000
Expenses this month−6,840
Closing balance11,160
05·09Your deposit+6,000
14·09Damp repairInvoice in your name · ref. 2609-003−1,950
26·09CFE, bimonthly bill−3,420
26·09SAPASMA, water−1,470
Brago fees · separate invoice
Residence Executive, September8,000
VAT 16%1,280
Total9,280
For October we suggest topping up MXN 6,840 to return to a balance of MXN 18,000.
05Your fund. Every peso of your fund, with its invoice. Fees are separate.
Casa La Aurora · September 2026
06Your decision
The pool pump: two options.
Illustrative example
A Recommended
New pump with warranty
12-month warranty · certified vendor
$8,900
Current condition · 20 Sep · 10:31 · GPS
B
Repair the current motor
No new-equipment warranty · certified vendor
$3,200
To approve, reply to this message with:
APPROVE A · APPROVE B
Your reply is kept in the file as written authorization.
OctoberQuarterly fumigation$1,200
NovemberGas and fireplace check$950
Dec 15Your arrival: house open and readyIncluded
06Your decision. Two options with price and warranty. You reply with one word.
Casa La Aurora · September 2026
07The file
Your home's complete history, kept safe.
This month we added 34 documents. Nothing is deleted.
01Property—
02Utilities+2
03Warranties and manuals—
04Policies—
05Maintenance+4
06Inspections+22
07Vendors and invoices+3
08Projects and works—
09House staff—
10Reports and authorizations+3
Ask your property manager for any document. We send it only to your registered number.
Alan González Bravo · 415 158 2075
07
07The file. Everything from the month is archived by drawer and by reference number. Nothing is deleted.
01 / 07
Chapter 07When a decision is needed
When a decision is needed, you decide. With one word.
Brago does
Presents two options with price and warranty
Waits for your answer before spending more than MXN 3,000
Files your authorization with a reference number
You receive
You decide by replying “APPROVE A” or “APPROVE B”
Every peso of your fund, with its invoice
Your fixed fee, separate and invoiced
Illustrative example
Your property managerCasa La Aurora
October 2
Sun 20 Sep 202610:31:4420.9144° N · 100.7437° O
Pool pump: A new pump with warranty, B repair the current motor. Details on page 06 of your report.
09:12
APPROVE A
10:04
Received. It is saved in your file under ref. 2609-004. I will confirm the replacement date as soon as the vendor gives it to me.
10:06
Written authorizationRef. 2609-004 · Oct 2, 2026 · 10:04
And this is how your money moves.
Fig. 7.1 · How your money moves
Youdeposit into your home's fund
Your home's fundwith its own balance and a receipt for every movement
more than MXN 3,000, only with your approval
Vendorpaid at cost, with the invoice in your name
Separate: Brago's feeFixed, paid separately and invoiced. It never comes out of your fund and we charge no commission on vendors.
$3,000
Nothing above that amount is spent without your approval, except in a real emergency.
0%
Commission on vendors. Plumber, electrician or gardener are passed on at cost, with their invoice.
Casa La Aurora · September 2026
05Your fund as of September 30
$11,160
in your home's fund, every movement with its receipt
Opening balance12,000
Your deposit+6,000
Expenses this month−6,840
Closing balance11,160
05·09Your deposit+6,000
14·09Damp repairInvoice in your name · ref. 2609-003−1,950
26·09CFE, bimonthly bill−3,420
26·09SAPASMA, water−1,470
Brago fees · separate invoice
Residence Executive, September8,000
VAT 16%1,280
Total9,280
For October we suggest topping up MXN 6,840 to return to a balance of MXN 18,000.
Fig. 7.2 · How you see your money: page 05 of your monthly report, as it arrives on WhatsApp. Sample data.
Chapter 08All year
San Miguel has its own calendar. We get there before the problem does.
EFMAMJJASOND
Jan – Feb
Property tax and paperwork
We remind you of the property tax in time, pay it from your fund and keep the receipt.
Mar – May
Dry season and heat
We check water tanks, pump, irrigation and garden before the strong heat.
Jun – Sep
Rains
Roof, downpipes and waterproofing before the first storm, and a check after every strong storm. The heaviest rain comes in July and August.
Oct – Dec
Your arrival
House aired out and tested before you arrive: hot water, gas and electricity working, depending on your plan.
Wed 14 Oct 202619:05:2720.9144° N · 100.7437° OSan Miguel de Allende, Gto.
Fig. 9.1 · Your home, ready the night you arrive.
Chapter 09The day you arrive
The day you arrive, the house is already waiting for you.
You tell us your date. We make sure everything works when you open the door.
Brago does
Opens and airs out the house
Tests hot water, gas and electricity
Checks that everything is as you left it
You receive
A home ready, with no surprises
Your keys wherever you say
If something failed while you were away, you already know from your report
Arrival preparation is included: twice a year on Residence Executive and Dual Use Executive, 4 times on Residence Private, and up to 6 on Dual Use Private. On the other plans it is booked as an extra service.
Chapter 10To begin
To begin: choose the plan that fits your home.
Recap · You now know the whole system
Initial inspection with photos
Onboarding: keys, inventory and file
Proven visits
Same-day notice
Monthly report on your WhatsApp
Your decision, in writing
10.1
Second home
You use it some seasons; the rest of the year it is closed.
Residence Essential
For a home that stays closed most of the year.
$4,500 MXN per month
Every two weeks you know your home is fine.
Includes:
2 visits a month, with stamped photos of the 9 points
Same-day notice if anything happens
Check after a storm, an earthquake or a power outage
Keys with a reference number and a log
Monthly report on your WhatsApp and your portal
Not included: Vendor coordination (from Residence Executive), the fund and bill payments, seasonal maintenance and arrival preparation.
When you leaveYour valuables, under lock and with a signed inventory. Your calendar opens to guests.
Between guestsInspection with stamped photos, coordinated cleaning and the house restocked.
When you arriveDeep cleaning and your closet opened. The house, as you left it.
Calendar rules, in writing in your contract
You block your dates at least 60 days ahead; blocked dates are not rented.
A guest booking already confirmed is honored, even if you want those dates later.
High seasons (Holy Week, the September festivities and year-end) are agreed at the start of the year.
Between a guest's checkout and your arrival there is at least one day for the turnover.
It is a package: it costs less than hiring the rental and the home care separately.
Compare the dual-use plans, point by point
Comparison of dual-use plans
What you get
Dual Use Executive
Dual Use Private
Proof of every visit
Visits with stamped photos of the 9 points
4 a month without guests and at every checkout
4 a month without guests and at every checkout
Same-day notice if anything happens
Included
Included
Check after a storm, an earthquake or a power outage
Included
Included
Monthly report on your WhatsApp and your portal
Included
Included
Keys with a reference number, a log and who entered your home
Included
Included
Money and vendors
Your home's operating fund: we pay utilities, property tax and vendors, with a receipt for every movement
Included
Included
Coordination of Brago-certified vendors or your own, with no commission
Included
Included
Seasonal maintenance: roof before the rains, water tank, pump, gas and water heater
Included
Included
Mail and packages
Included
Included
Nothing above MXN 3,000 is spent without your written approval
Included
Included
Arrivals and seasons
Arrival preparation: house open, tested and ready before you arrive
2 a year, with turnover cleaning
For every arrival of yours, up to 6 a year
Season opening and closing
Not included
2 a year
Concierge
Concierge hours included
Not included
4 a month
Concierge line by message
During business hours
Priority
Priority scheduling with Alan
Not included
Included
Your rental
Listing, pricing and calendar on the platforms
Included
Included
Guest messaging and screening
Included
Included
We welcome and see off every guest
Included
Included
Cleaning between guests, coordinated and checked (its cost is paid per stay, with no markup)
Included
Included
Inspection and inventory at every checkout, with stamped photos
Included
Included
Stamped evidence to file damage claims with the platform
Included
Included
Report with net income, occupancy and average rate
Included
Included
Dual use
Shared calendar with your blocked dates
Included
Included
Owner's closet under lock, with inventory and photos after every checkout
Included
Included
Report that separates your own use from the rental
Included
Included
Benefits
Onboarding, photo inventory and your home's file, free of charge
Included
Included
Discount on extra services
10%
15%
Price
By quote
By quote
How the price adjusts. Prices are in Mexican pesos plus VAT, for homes up to 350 m² within 15 minutes of the Centro. For larger homes, the price adjusts for every additional 100 m². If your home is more than 15 minutes from the Centro, we still look after it: the price adjusts for the distance, and we give it to you in writing after the initial inspection. Everything starts with the initial inspection, $2,500 MXN + VAT.
How we coordinate vendors. Each problem is one work order, from finding to closing: up to two quotes, the vendor appointment (ideally on your scheduled visit day), the first day of work accompanied and a final check with stamped photos. Residence Executive includes up to 3 work orders or 3 hours a month and Residence Private up to 6; after that, MXN 550 per hour. Residence Essential does not include vendor coordination. For jobs that take several days you choose: an extra supervision day at MXN 650, or authorizing in writing that the vendor works unaccompanied while Brago hands over and collects the key and checks in halfway through. Jobs longer than 3 days or above MXN 15,000 are managed as a project, with a fee of 15% of the work.
Already have a gardener, cleaner or trusted technician? You can keep them on any plan. We register them, accompany them and document their work just like Brago's certified vendors; you agree on their price and warranty with them.
Last stepYour initial inspection
Book your inspection.
We walk through your home and give you a report with photos: what needs attention today and what can wait.
$2,500 MXN + VAT, up to 350 m². Credited to your first month if you sign within 30 days.
Home onboarding · Ref. BRG-____
